Wigs & Hair Extensions

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Frequently Asked Questions

Is It Safe To Order On Your Site? We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

How Quickly Can You Deliver My Order? Very quickly! Our company is based in the UK and we have an office in Hong Kong, the address is Unit 2502, 25/F, Tower 2, Enterprise Square Phase 19 Sheung Yuet Road, Kowloon Bay. Our manufacturing base is also located there. In fact your order will be quickly delivered after 7-10 working days of producing your wigs

Can I Change My Order? If the product status is not yet in delivery then it can be possible to change it. Please note that we can only:

Change size and color options

How Can I Deal With A Wrong Item? If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product(s) and the reason for return, and whether you require an exchange or a refund. We will then advise on how to proceed with the return.

How Long Will It Take To Refund? Please allow 3-5 working days from receiving your return for us to process a refund. This may take longer during the weekend and holiday. Once a refund is processed you will receive an email confirming this which will be sent to the same email address where your order confirmation email was sent.

Why Have You Not Refunded The Delivery Charge? Delivery charges are non-refundable unless you have received an incorrect or faulty item from us and have requested a refund.

What Types Of Currency Do You Accept? We accept the following currencies:

UK Pound Sterling (GBP)

US Dollar (USD)

Euro (EUR)

How Can I Change Currency? To change currency simply click on the flag of the country whose currency you would like to view, which can be found at the top right corner of every page.

Why Is My Credit Card Rejected? Your credit card could be rejected by the following possibilities:

1. Card holder name is incorrect

2. Billing address is incorrect

3. Numbers/expiration dates are incorrect

4. Issue number is incorrect

5. Not enough balance.

6. Your issued bank blocks the card from internet usage for security reasons.

7. Unusual or unusually large transaction.

8. The issuing banks server was unavailable for some reason.